FAQs

After placing an order, you will receive an order confirmation notification by email. You will receive another email with your tracking number once your order has been dispatched. All parcels have a tracking number.

We ship from Auckland, New Zealand. The cost of shipping will be charged at checkout:

- All NZ orders under $100 NZD have a $9.99 NZD flat shipping rate nationwide

- All NZ orders from $100 NZD are shipped free of charge nationwide

- All Australian orders under $160 NZD have a $16.99 NZD flat shipping rate nationwide

- All Australian orders from $160 NZD are shipped free of charge nationwide.

We ship from Auckland and usual delivery times are:

- North Island Delivery: 3-4 business days

- North Island Rural Delivery: 4-6 business days

- South Island Delivery: 4-5 business days

- South Island Rural Delivery: 5-7 business days

- Australia: up to 10 business days 

All parcels have a tracking number.

Please note deliveries can take longer due to Covid related disruptions or severe weather conditions.

We currently ship to New Zealand and Australia.

We hope you love everything that you order from us, but if something isn’t quite right we have a straightforward return process:

Returns requests are done via our returns page

- The item may be returned within 30 days of receiving your order

- The item must be sent in its original packaging and in the same condition that you received it, unworn, with labels and tags still attached

- Our default return resolution is online store credit in the form of an eGift card (valid 3 years) for the purchase price, excluding shipping.

- You will receive you eGift card as soon as your return has been received and processed, so you can shop again straight away.

- We do not refund any item unless it is faulty or damaged.

- Earrings, swimwear, hosiery, underwear, and undergarments cannot be returned.

- End of Season Final Sale items and eGift cards cannot be returned.

- Any item not returned in its original condition or original packaging may result in partial store credit.

- Item that smell of perfume or deodorant, or have make up marks or stains on them will not be accepted as returns.

- If you are returning an item, which has been purchased at full price but is now discounted, the store credit will be of the discounted value.

- If you return items purchased using a promotional code we will subtract the value of the promotional code from your store credit.