How Long Does It Take to Receive My Product?
Most of our products are unique and made to order, such as personalized blankets. Therefore, fulfillment time includes both production and shipping.
Production Time:
- Generally 1-3 business days.
Shipping Time:
- Within the continental US: 3-5 business days.
- International shipments: 10-14 days.
Product Category Details:
| Product Category | Production Time (Business Days) | Shipping Time (Business Days) |
|---|---|---|
| Apparel | 1 – 3 | 4 – 8 |
| Mug | 1 – 3 | 4 – 8 |
| Fleece Blanket | 3 – 5 | 7 – 10 |
| Quilt Blanket/Bedding Set | 3 – 5 | 7 – 10 |
| Mask/Neck Gaiter | 1 – 3 | 4 – 8 |
| Canvas | 3 – 5 | 7 – 10 |
| Jewelry | 3 – 5 | 7 – 10 |
Do You Ship Internationally?
Yes, we do. You can use your local credit card to make transactions on our website.
Can I Change the Destination Country of My Order?
No, once your order is shipped, we cannot make any changes to the shipping address or delivery date.
Can I Change the Shipping Address Within the Same Country, Province, or City?
- Before Shipping: Yes, you can.
- After Shipping: No, changes cannot be made once the package is shipped.
How Will I Know My Order Has Shipped?
You will receive a shipping notification email along with a shipment tracking number once your order is ready to be shipped. For print-on-demand products, like customized blankets, this is usually 5-7 business days after placing the order. Tracking details will be updated within 48 hours of receiving the email.
My Tracking Data Is Not Updated Yet, Even Though I Received the Tracking Number. Why?
Tracking data is updated within 1-2 days of receiving the tracking number email. For US orders, this is typically 7 days after order processing. For international orders, it may take up to 10 days. If your tracking data is not updated even after these periods, please contact us at [email protected].
Will There Be Any Delays in My Order’s Delivery?
While we strive to exceed customer expectations and deliver all orders on time, delays can occur due to factors beyond our control, such as:
- Holidays: High volume of orders during peak seasons.
- International Orders: Customs processes may cause delays.
What Are the Shipping Costs to My Location?
Shipping costs can be viewed during the Secure Checkout process. Enter your delivery address, continue to Shipping Method, and the shipping cost will be automatically reflected in your cart and added to the subtotal.
Will I Be Charged Customs or Duties on My Purchase?
If your shipping address is outside the US, you may be charged import duties, taxes, and customs. These charges are not included in the purchase price and vary by country. Please check with your local customs office for details on additional costs.
I Have Not Received My Package, What Should I Do?
We prioritize shipping all orders promptly, including print-on-demand products like custom blankets. However, we recommend placing orders at least 30 days before special occasions.
If your product has not arrived on time, check with your nearest post office first. In many cases, shipments are held due to missed deliveries.
Order Follow-Up:
| Order Category | Days Since Order Placed | Action |
|---|---|---|
| Continental US Orders | < 30 Days | Please wait for the package. |
| > 30 Days | Contact us for a refund or reshipment. | |
| International Orders | < 45 Days | Please wait for the package. |
| > 45 Days | Contact us for a refund or reshipment. |